About us:

In the nascent stages of the discovery of the wonders of digital marketing, Cog Digital was conceptualized in 2013 to help bridge the gap in digital knowledge between SMEs and large corporates. Today, we are a thoroughbred "Full Service Agency" owing to smart integration of the latest technology with design, in conjunction with human insights. Our unique approach of collaborative responsiveness brought about by our numerous strategic tie-ups with domain experts makes us a one-stop Total Solution Provider for all forms of communications. Our long term associations with our clients are a manifestation of our excellence and mutual trust, and a heartfelt belief that we remain partners in their growth journey.

About the Job:

• Monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
• Connect, converse and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management
• Respond to negative comments, feedbacks, redressing complaints within the client's specified turn-around time thus making the user journey with the brand worthwhile
• Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
• Acknowledge compliments & showcasing the same on-brand social media pages
• Identify and utilize social listening tools for response management