Online Reputation Management Job | 18-11-2024 Update
| Profile | : | Online Reputation Management |
|---|---|---|
| Job Location | : | Delhi Airport (social media command center) |
| Hiring Company | : | The Social Booth |
| Experience | : | 0 to 3 yrs. |
| Shift Timing | : | 24*7. (12 hrs shift 10 to 10) 4 days working 3 days off. |
| Package | : | Based on Interview and last drawn. |
| Qualification | : | Any good command over English. |
Job Description
- Handling Social Media Channels Queries via ORM tool
- Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels
- Reporting/Escalating mentions which need client intervention
- Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts
- Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stake holders
- Follow up on the escalated tickets for timely delivery of the responses to the same.
- Making weekly-activity file by exporting the data from ORM tool and sharing the same
- Should be comfortable in working on day and night shifts
- Needs to have an understanding of what ORM is and ORM tools
Contact Details |
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|---|---|---|
| Name | : | Suhani Sharma |
| Contact | : | 9599102330 |
| Website | : | www.thesocialbooth.in |
| Location | : | Delhi Airport |
ORM Job at The Social Booth Delhi Airport
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